Altium Packaging, together with its affiliates and subsidiaries (“we”, “us” or “our”) is a leading customer-centric packaging solutions provider that helps companies build their businesses and elevate their brands. With a network of over 60 facilities across the U.S. and Canada, we ensure continuity of supply by remaining in close proximity to our customers. This privacy policy applies to the personal information that each of the entities of our group collects, uses, holds and discloses through our website and through other interactions with our customers, potential customers, vendors, and employees.
Types of Information We Collect
We receive personal information from our customers, potential customers, vendors and employees.
The following provides examples of the type of information that we collect and how we use that information.
| Context | Types of Data | Primary Purpose for Collection and Use of Data |
|---|---|---|
| Information about Customers, Potential Customers and Vendors | We collect the name, and contact information, of our customers, potential customers, and vendors, and their employees with whom we interact. | We use information to communicate with our customers, potential customers and vendors concerning normal business administration such as products, projects, services, and billing. |
| Cookies and First Party Tracking | We may use cookies and clear GIFs. “Cookies” are small pieces of information that a website sends to a computer’s hard drive while a web site is viewed. Clear GIFs are near-invisible graphics that allow us to track when a webpage opens and displays. | We use this information to make our websites operate efficiently, and to better understand how visitors interact with our websites. |
| Cookies and Third Party Tracking | We engage with third party service providers such as Google and YouTube to support content appearing in this website and to provide analytics. As part of our user service agreement with those third-party providers, we must allow them to deploy cookies, some of which may collect information about you that they can use to track you when you go to other websites. | Our partnerships with third party service providers allow us to enhance our web content. We permit cookies on our website to participate in behavior-based advertising, which allows us to tailor our advertisements to better suit users’ interests. |
| Email Interconnectivity | If you receive email from us, we use certain tools to capture data related to when you open or interact with our messages. | We have a legitimate interest in understanding how you interact with our communications to you. |
| Employment | If you apply for a job posting, or become an employee, we collect information necessary to process your application or to retain you as an employee. This may include, among other things, your Social Security Number. Providing this information is required for employment. | We use information about current employees to perform our employment obligations (e.g., to process paychecks). In some contexts, we are also required or permitted by law to collect information about our employees, including (in some cases) health and welfare information. We also use employee-related information for efficient staffing and work force operations. We use information about job applicants to process employment applications. |
| Feedback/Support | If you provide us feedback or contact us for support we will collect your name and e-mail address, as well as any other content that you send to us, in order to reply. | We use this information to respond to your request or inquiry. |
| Health and Safety | If you work for us or visit our facility, we may collect information about you to maintain health and safety in the plant. | We use this information to ensure compliance with applicable health and safety requirements. |
| Mailing List | We may include you in our mailing list if you provide us with your contact information. If we do so we will collect your email address or postal address. | We use the information that we collect to send communications to you. |
| Surveys | If you participate in a survey we will collect information that you provide through the survey. If the survey is provided by a third party service provider, the third party’s privacy policy applies to the collection, use, and disclosure of your information. | If we decide to send a survey, we use the information that we collect to better understand the opinions of the respondents. |
| Web logs | We collect information, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to a computer when the Internet is used), domain name, click-activity, referring website, and/or a date/time stamp for visitors. | We monitor our networks and the visitors to our websites. |
In addition to the information that we collect from you, we may also receive information about you from other sources, including third parties, business partners, our affiliates, or publicly available sources. For example, if you submit a job application, or become an employee, we may conduct a background check.
Use and Processing of Information
In addition to the purposes and uses described above, we use information in the following ways:
Although the sections above describe our primary purpose in collecting your information, in many situations we have more than one purpose. For example, if you purchase packaging from us, we collect your information to fulfill your order, but we also collect your information because we have a legitimate interest in understanding who our customers are and what services we perform on their behalf. As a result, our collection and processing of your information is based in different contexts upon your consent, our need to perform the services for which we are engaged, our obligations under law, and/or our legitimate interest in conducting our business. You may opt-out of the use of your personal information for secondary marketing purposes by contacting us at the address described below.
Sharing of Information
In addition to the specific situations discussed elsewhere in this policy, we disclose information in the following situations:
Your Choices
You can make the following choices regarding your personal information:
Any requests or questions about your rights must be directed to Legal@altiumpkg.com or 888-831-2184.
Please note that, as required by law, we will require you to prove your identity. We may verify your identity by phone call or email. Depending on your request, we will ask for information such as your name and other contact information. We may also ask you to provide a signed declaration confirming your identity. Following a request, we will use reasonable efforts to supply, correct or delete personal information about you in our files.
In some circumstances, you may designate an authorized agent to submit requests to exercise certain privacy rights on your behalf. We will require verification that you provided the authorized agent permission to make a request on your behalf. You must provide us with a copy of the signed permission you have given to the authorized agent to submit the request on your behalf and verify your own identity directly with us. If you are an authorized agent submitting a request on behalf of an individual, you must attach a copy of the following information to the request:
If we do not receive both pieces of information, the request will be denied.
How We Protect Personal Information
No method of transmission over the Internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of any unauthorized access to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.
Miscellaneous
The following additional information relates to our privacy practices:
Contact Information. If you have any questions, comments, or complaints concerning our privacy practices please contact us at the appropriate address below. We will attempt to respond to your requests and to provide you with additional privacy-related information.
Effective Date: January 1, 2022
Last updated: January 1, 2022